This Manual has been created to provide you with an overview of our Organization. The guidelines outlined in this Manual have been developed to foster and uphold a culture of excellence among our employees, while cultivating a positive and harmonious work environment.

The information presented in this Manual is intended for informational purposes only. It serves as a condensed version of our current policies, regulations, procedures, practices, standards, and employee benefits at East Valley Security LLC.

We urge you to carefully review this manual and keep it readily accessible for future reference. As an employee of East Valley Security LLC, it is crucial that you familiarize yourself with its contents. Should you have any inquiries, please consult your supervisor.


We are thrilled to welcome you to join East Valley Security LLC. We highly value open communication and our unwavering commitment to excellence. We invite you to join us in our dedication to delivering exceptional services.

East Valley Security LLC is a reputable security company known for its professionalism and unwavering commitment to providing top-notch security services.

Our security officers prioritize customer service excellence, and their meticulous attention to both performance and appearance distinguishes them from the rest. At our organization, we recognize that our employees are our most valuable and vital asset. They are eligible for numerous benefits.

The primary objective of this manual is to provide essential information about our policies, procedures, and your responsibilities as a security officer. It is crucial that you thoroughly read the provided information. Compliance with the policies and procedures outlined in this manual is expected.

Please keep this manual accessible for reference whenever you have questions. We eagerly anticipate collaborating with you and encourage you to make the most of the abundant opportunities available to you as a security officer at our company.



Chris Brooks


East Valley Security LLC is a fully licensed and insured private security agency, founded and managed by a seasoned law enforcement officer and security expert.

Our agency specializes in delivering a range of private security services to individuals, businesses, and properties in need of comprehensive protection against various threats.

At East Valley Security LLC, we boast a team of extensively trained and highly skilled security guards who are dedicated to fulfilling the security requirements of our esteemed clients in a professional manner.

We take great pride in being recognized as one of the premier armed security guard companies in the Phoenix East Valley, and we are committed to providing unparalleled customer service and ensuring complete client satisfaction.


Our mission is to provide the best security services possible in the Arizona Phoenix East Valley through responsibility and professionalism.

East Valley Security strives to provide security services of the highest possible standards. Each one of our uniformed security officers in the Phoenix Arizona East valley is diligent, well-trained, and experienced to keep you and your property protected.


      • Professionalism
      • Excellence
      • Integrity
      • Accountability
      • Openness
      • Communication


I pledge,

  • To accept the responsibilities and fulfill the obligations of my role as a security officer in protecting life, property and information by preventing and reducing crimes and hazards at the client’s location.
  • To conduct myself with integrity and honesty and to adhere to the highest standards of excellence in the performance of my security duties.
  • To be dependable and diligent in performing my duties and to uphold always the policies and procedures of East Valley Security LLC and the client.
  • To conduct myself professionally always and perform my duties in a manner that reflects positively on myself, company, and the client.
  • To be observant and alert to violations of my employer’s or the client’s regulations and to report any divergences.
  • To respect and protect the confidential information of my employer and the client.
  • To cooperate with all recognized and responsible law enforcement and governmental agencies in matters within their jurisdiction.
  • To strive continually to improve my performance by seeking training and educational opportunities that will better prepare me for my duties.


An important part of our philosophy is to promote open communication between management and employees. If you have an employment-related problem, question, complaint, suggestion, compliment, issue, etc., you may approach any management team member with it at your discretion.

Any management team member will be more than willing to listen to what you have to say. There is no specific tiered hierarchy to follow within open communication policy. However, it is recommended you allow your supervisor to first assist you.

If you do not believe your issue has been satisfactorily resolved promptly, you may escalate your issue accordingly to any other member of the team at the direction of this policy.

The management team member responsible should obtain all relevant information relative to the issue and investigate, or if the team member is uncomfortable with the situation or issue, they may ask if they may refer you to the General Manager or the Company President. The investigation should end within a reasonable time.


Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Elite Security System where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, sexual orientation, disability, genetic characteristic, veteran status, or any other protected characteristic as established by law.

This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment.


Our Company’s reputation is depending upon your professionalism and attention to your duties while on site. Employees should always be aware of their appearance to ensure it is always maintained professionally while on duty.

Employees must conduct themselves in a manner which is professional, courteous, and honest, always with the company’s best interests in mind. A professional attitude and appearance are critical to your role as a security officer.

You are always expected to act and dress professionally. Any officer who fails to perform his or her duties professionally will receive corrective action up to and including termination from employment with the company.

The Company expects all employees to avoid illegal or unethical activities and conflicts of interests concerning their responsibilities to East Valley Security.

We reserve the right to investigate and determine when an employee’s activity conflicts with the company’s interests and to take whatever action is necessary to resolve the conflict. Employees who fail to meet expectations relative to rules, procedures, etc. and/or otherwise fail to meet the performance expectations of company may be counseled, warned, suspended, or terminated, depending on the seriousness of the incident and/or circumstances involved.


Sleeping, drowsing, or appearing inattentive while performing your assigned duties is grounds for immediate dismissal from employment.

Any form of disobedience, including willful negligence, or refusal to perform work in the manner assigned to you by your supervisor or client representative is grounds for corrective action up to and including termination.

Harassment, in any manner, of the company’s management, co-workers, clients, client’s employees, individuals doing business with clients, or other persons doing business with East Valley Security is strictly prohibited.


Remaining at your assigned post is mandatory, unless explicitly instructed otherwise by the client, emergency personnel, or a supervisor from the company.

Personal phone calls are strictly prohibited. The use of personal cell phones, whether for incoming or outgoing calls, is not permitted while on duty.

Similarly, using a client’s telephone for personal purposes is strictly prohibited, and disclosing the client’s telephone number is prohibited as well.

Any exceptions to carrying a cell phone while on duty must receive prior approval from a member of the Executive Staff or the Human Resources Department through a waiver process.

Entertainment items such as televisions, newspapers, radios, magazines, portable cassette or CD players, hand-held games, laptops, or books are not allowed at your worksite. Engaging in activities such as reading, watching television, playing games, or viewing movies is strictly prohibited while on duty.

Borrowing or lending money to co-workers, clients, or clients’ employees is not permitted. It is strictly forbidden to have any relatives, spouses, children, or friends present at your worksite while you are on duty.

All company facilities are designated as non-smoking areas. Smoking is strictly prohibited on client premises as well as in company vehicles.

Maintaining a professional demeanor is essential. Socializing with other officers, clients, or individuals conducting business with clients is not allowed. This does not imply discourtesy or unhelpfulness but rather emphasizes the need to maintain a professional relationship. Avoid engaging in casual conversations or distracting employees of our clients.

Carrying weapons or items that may be perceived as weapons while working is strictly prohibited, unless you are an armed officer assigned to an armed site.


The use, production, possession, sale, transfer, or being under the influence of alcohol or illegal non-prescription drugs is strictly prohibited while on the premises of the company or its clients, as well as at any other time.

Consumption of alcohol must be avoided within a minimum of eight (8) hours before reporting to work. There should be no signs or odor of alcohol present while on duty.

If you are prescribed any medication or using non-prescription drugs for legitimate reasons, it is essential to discuss this matter with your supervisor to ensure that your activities do not pose a risk to your own safety, the safety of other employees, or the public.

If you are assigned to operate a company or client vehicle but do not possess a valid driver’s license, it is imperative that you promptly inform your supervisor.


Shift swapping with another officer is strictly prohibited. Any changes to your schedule must be authorized by your supervisor.

In the event that you and another officer both arrive at a site for the same shift, it is important to contact your supervisor immediately. Your supervisor will make the final decision regarding the assigned work schedule.


The objective of this Policy is to uphold a professional environment within both the company and client workplaces.

Security officers are expected to maintain a sense of pride in their appearance. A professional appearance plays a vital role in the overall success of a security officer.

Uniformed personnel must wear the complete uniform as specified during all working hours. It is the responsibility of each employee to keep their uniform in good condition and request replacement garments when necessary.

The uniform should always be clean, with all buttons, seams, and hems in proper repair. Wrinkled, stained, or damaged uniforms do not align with a professional appearance and are not acceptable.

Your uniform is an integral part of your role as a professional security officer, and you are required to wear it in its entirety while on duty. Maintaining a tidy appearance is expected. It is essential to exercise reasonable care when handling company-provided equipment, adhering to sound industrial practices, in order to preserve the reputation of the company.

Holsters: Pistol holsters must possess a minimum of two levels of retention.

Firearms Safety Protocols: Officers are accountable for familiarizing themselves with the safe handling protocols of their weapons:

  1. Treat every weapon as if it were loaded.
  2. Never point a weapon at anything you do not intend to shoot.
  3. Keep your finger off the trigger until you are ready to shoot.
  4. If applicable, keep your weapon on safe until you intend to fire.
  5. Always be aware of your target and what is beyond it.


You assume the risk of, and shall be responsible for, any loss of or any damage to East Valley Security’s furnished property in your possession. Any East Valley Security property lost or damaged, resulting from improper use or negligence, shall be repaired or replaced at the expense of the employee.

Workplace Violence Policy: At East Valley Security, we are committed to providing a safe workplace for all employees. In order to ensure a secure environment and minimize the risk of violence, all employees are required to carefully review and understand the provisions outlined in this workplace violence policy.

Engaging in any form of violence or making threats of violence in the workplace will result in immediate termination of employment for cause. Discussions or jokes about violence will not be tolerated under any circumstances.


Given the nature of your role and scheduling limitations, it is important to note that while on duty, you will typically not be granted a paid or unpaid break or lunch break.

Traditionally, officers consume their meals during brief periods when there is a decrease in other activities. It is expected that you bring your own food and beverages with you to your assigned work site. It is strictly prohibited to leave your post at any time to obtain food or drinks.

It is essential to familiarize yourself with the procedures specific to your work site regarding meal consumption. If you are permitted to eat meals and snacks at your post, it is your responsibility to ensure that the area remains clean and well-organized.


Repeated absence will not be tolerated. Any officer who demonstrates excessive absence may be disciplined or terminated.

If you must be absent from work, notify immediately. Management will plan for a qualified replacement at your work site.

If you fail to report for a scheduled shift without contacting your supervisor, you will be removed from the work schedule.

A No Call/No Show for two consecutive days will be considered a voluntary quit due to job desertion.

If your absence is due to illness or injury, the company may request documentation from your physician to determine whether the absence is authentic.


In instances of operational necessity or client request, employees may be offered overtime or additional hours. If a client requests you to extend your scheduled shift, it is crucial to promptly contact your supervisor and notify them about the authorization request.

Only employees who have received prior authorization to work overtime or extra hours are permitted to do so. Failure to adhere to the approved schedule may result in disciplinary action, including termination of employment.

It’s important to note that if you are asked by a supervisor or manager to work overtime, there are no guarantees that those hours will not be modified or adjusted if alternative scheduling arrangements can be made by the company.


At East Valley Security, we respect individual autonomy and personal choices. We firmly believe that the decision to receive the COVID-19 vaccination is a personal matter.

Therefore, we want to assure all employees and potential candidates that we do not and will not require proof of vaccination from COVID-19. We are committed to upholding the principle of personal freedom and will not engage in enforcing any vaccine mandates.

We value the diverse perspectives and choices of our employees and strive to maintain an inclusive and supportive work environment. Your decision regarding vaccination is entirely your own, and it will not impact your employment or opportunities for growth within our company.



The process to get your Arizona security guard card, either armed or unarmed is pretty straight forward, below you will find the process on what’s needed to get it.

There are two methods to apply: paper and electronic. The paper application involves either delivering your application to DPS in person, or mailing it to them, whereas the online application allows you to complete all the paperwork digitally. Both are discussed below.



In Arizona, there are two types of security guard cards: unarmed and armed.

To work as a contracted security guard, that is, to work for a security guard and patrol company, you must be licensed. To get that license, you must take a mandatory training class for your unarmed license. It’s 8 hours in length and can be taken online or in person.

For those looking to become an armed security guard, and additonal class must be taken. This is the 16 hour armed security guard course. It’s two, eight hour days and includes a live fire range qualification and written test. The armed course cannot be taken online.

Further, unarmed training must be completed first, prior to taking the armed course. You do not need to have your paperwork submitted, but you must have completed the unarmed training, and have your training verification form to show it.

There are requirements and disqualifiers that DPS has in place when applying for the security license. It’s the typical stuff: at least 18 years of age, citizen of the U.S. or legal resident, no felonies within the last 5 years and so on. You can find all of the preclusions in A.R.S. 32-2622.

The process on getting the security guard card(s) for Arizona is outlined below.


Guard cards are issued for a period of 2 years and guards should start the renewal process 60 days prior to expiration to ensure there is no gap in time.


The armed course is not a “learn how to shoot” class, as it’s designed to qualify only. Guards will have to demonstrate proficiency on the range.


All armed guards are required to take the annual refresher training course each calendar year. It includes written test and range qualification.



Arizona DPS has established certain requirements and disqualifiers for getting your guard card. Below is an outline of what’s required, and what will disqualify you from getting your security license in Arizona.

We cannot offer legal advice, nor say if DPS will allow you to get your guard card if you have something in your background. You can call DPS and discuss your situation directly with them as we have no bearing on your application’s disqualifications. On the guard card registration application form there is space to provide additional information, and we always suggest you give them as much info as possible, and include any copies of supporting paperwork you may have.



  1. Must be a minimum of 18 years of age or older
  2. Must be a US citizen or have a legal right to work in the US
  3. Must not be convicted of a felony, or under indictment of one
  4. Must not be on parole, probation or on a sex offender list
  5. Must not be a prohibited possessor
  6. Must not be deemed mentally incompetent
  7. No bad conduct, dishonorable or other than honorable discharge from military




No convictions in the last 5 years of any of the following:

  1. Personal violence against another or threats against another of personal violence
  2. Misconduct involving a deadly weapon as per ARS 12-3102
  3. Dishonesty or Fraud
  4. Arson
  5. Theft
  6. Domestic Violence
  7. Sexual Misconduct
  8. Drug Related Offenses